All your questions answered!

1. Look through our webshop, pick items you'd like to order and select the color as well as the quantity, then click "ADD TO CART".

2. Click “continue shopping” which is under “ADD TO CART” to add other products.

3. Click “check out” After selected all the products you want and fill in shipping address (Note: Please confirm that the email address provided could be contacted in time and the shipping address is complete and available to make sure successful delivery).

4. Review your shipping address and shipping method in "Continue to shipping method", click "Continue to payment method" to the next step.

5. Choose your payment method and billing address (Note: if you’d like to pay with credit card, please confirm that the billing address is associated with it). Click “Complete order” and the final step is for the payment.

Normally speaking, you will receive an order information automatically once you place an order successfully. If not, please contact our Customer Service support@knewkey.com for help.

1. Only the color of items and shipping address can be changed. Please contact our Customer Service support@knewkey.com about your request, they will record it (Please note that the info of your order will not be updated online).  

2. Item changing and products adding will not be supported. Please ask our Customer Service for help.  

Note:

if the order had been arranged, it cannot be changed anymore.

We currently accept credit cards:i.e., Visa or Master Card as well as payment by PayPal. Personal checks and money orders are not acceptable.

When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. We want to ensure that your order is processed without delay.

We highly respect your privacy and are committed to protecting it. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

You cannot change the shipping address once your order is paid successfully. Contact our Customer Service support@knewkey.com and we will help you to change it before shipment.

Note: We cannot change the shipping address if the package had been shipped out.

We ship orders from Monday through Friday. Your order will be processed within 10 business days of confirming the order.

Note: The presale products (e.g., indicated as “Aug shipment” under the title) are not included.

Your order would be shipped directly from our partners in China. Purchases shipped worldwide will arrive 15-30 days after the order date thought this may still vary, depending on the availability of the carrier provider and location.

Note:

1. If you place an order on a weekend or national holiday, it will be processed in the next business day.

2. In order to ensure safe delivery, we require a physical address in English.

If the unsuccessfully delivery for the reason of you’re not at home, provided a wrong address, or moved without notifying us, and if the package is returned to the sender, we will not re-send you the product for free or issue a refund.

Please check with the tracking No. on the link we sent you. If you do not receive any email about the shipping, please contact support@knewkey.com with your order No., the Customer Support will provide you a help.

Currently, we ship portion of countries.But in case your country may not be supported by our Logistic, we will inform you right away and make necessary changes to your order.

Free shipping on all orders, remote area surcharge excluded.

For international order, the full value of the package will be declared and is subject to your country’s VAT and customs fees. All international duties, VAT or clearing fees are not included in the prices. Please learn more about the customs policy of your countries. The price doesn't include any duties or fee from customs clearance clearance.

After we have received your return, it will take up to 7 business days to process the return. We will offer a full refund on all items you returned (exclude return shipping fee and unreturnable items). Once your refund has been issued, you will receive a confirmation email. More details, you may please pay attention to our Refund Policy.

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. International shipping costs must be covered by the customer if the item is not under quality issue.

Note: Only items purchased directly from knewkey.com will be accepted.

It begins the day you received your order.

1. Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

2. If you believe the item is defective and under warranty, please contact us at Customer Support at support@knewkey.com.

It won’t be renewed after a replacement has been provided.